Careers - Claims Department/Customer Service - Claims Adjuster Accountability Reports to Claims Manager. Scope of Responsibilities Day-to-day handling of claims, from receipt of initial correspondence through settlement. Specific Duties To handle initial customer contract To respond to customer inquiries and requests for information To distribute appropriate paperwork to customers To receive completed paperwork and create customer files To gather contracts, inventories, and all other pertinent documents To contract vendors and arrange for services To fill out appropriate work orders and distribute copies to appropriate departments To correspond with customers To gather necessary information regarding the value of claimed items To arrange inspections of damaged articles To arrange for pick-up and delivery of damaged items with Dispatch To maintain contact with customers and keep them apprised of their claim's status To maintain contact with movers, Dispatch, Storage, Accounting and Sales To submit claims to Claims Manager for settlement approval To maintain customer file Personnel Requirements (education, training, experience, licensing, etc.) Extensive customer service experience